Career Highlights

• Hands-on executive with extensive domestic and international experience in both corporate and front-line functions
• Trusted executive advisor to the CEO, CFO and Board of Directors with exceptional employee relations and negotiation skills
• Led the HR efforts for two successful IPO’s and three acquisitions
• Managed the successful recruitment and transition of new executive team members to support or replace founding members at two startups
• Managed the growth of Posit Science from 30 to 125 employees in two years with less than 2% employee turnover
• Managed employee morale and motivation during reductions in force, mergers and acquisitions, and restructuring with no adverse actions or lawsuits in multiple organization
• Reduced call center costs by over 11% in one year at Global Village Communication
• Grew Customer Satisfaction Organizations from 30 to 350 employees; established or relocated contact centers from the Bay Area to Arizona, Texas, Georgia, and the Netherlands at INTUIT and Global Village Communication
• Led the drive to improve employee satisfaction from 89% to 92% in one year at American Airlines; managed international expansion in four countries and supported many others
• Implemented multiple cost saving programs and technologies, on time and within budget, including SuccessFactors, SalesForce.com, PeopleSoft and proprietary HRIS applications
• Invented and grew a new revenue stream to $600,000 in one year at American Airlines
• Owner of a well-respected and profitable Human Resources and Customer Satisfaction Consulting Organization with extensive list of diverse and high-profile clients